Friendly Help was started by Steve and Terry, to help their Canadian family members (especially their Dad!), as well as older friends. They saw the importance of keeping people connected, educated and entertained with devices like computers, tablets, smartphones, and streaming services.

The twins' family found online tech support, but the person on the phone would often speak too fast, too quiet, or use too much jargon! It would be a frustrating experience and they'd leave the call not having learned anything. Then when something broke the next time, it would happen all over again!